Refund and Returns Policy

At Nextel Digital Planet, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Return Period: You have 7 days from the date of receipt of your product to return the product that is eligible for a return.

Eligibility: To be eligible for a return, the product must be:

• In the same condition as when you received it (unopened, if applicable, with the original packaging, including accessories, user manuals, warranty cards, brand seal, and Nextel Digital Planet security seal, etc.).
• The returned product should be the same original item received.
• The product is not damaged due to misuse or mishandling.
• The product is not part of the non-eligible categories below.

If you have received a defective item, this item is eligible for a full refund or exchange after the verification process. Any claims after the return period will be treated as a warranty claim.

Refund Duration:

Upon receipt of your returned item, kindly note that the return process, which includes returns from Marketplace Sellers, may take up to two weeks for us to complete. Once the return processing is completed, it will take 7 to 14 business days for the refund to appear on your payment card statement or bank account.

How to Initiate a Return:

• For items bought from Nextel Digital Planet store:
  • Bring the item to any Nextel Digital Planet store with the original tax invoice received by the customer on his/her registered email ID/Phone Number.
  • Head to the Customer Service or Returns desk within the store and inform the staff that you would like to process a return.
• For items bought from (Nextel Digital Planet Items):
  • In Store Return:
    • Bring the item to any Nextel Digital Planet store with the original tax invoice received by the customer on his/her registered email ID/Phone Number.
    • Head to the Customer Service or Returns desk within the store and inform the staff that you would like to process a return.
  • Online Return:
    • Email your order details to “Email,” and our customer support team will reach out to provide you with the necessary return instructions.
• For items bought from https://nexteldigiplanetuae.com/(Marketplace Items):
  • Email your order details to “Email,” and our customer support team will reach out to provide you with the necessary return instructions.
• “Open Units” – Open Box Units sold on Nextel Digital Planet:
  • Open Box units come with a 6-month warranty from the date of purchase. However, returns are only accepted within 7 days and must be made at the Nextel Digital Planet Mega Mall branch in Sharjah. Defective units can be returned for a Nextel Digital Planet gift card or refund in the original payment method. Read this terms and conditions before making a purchase.

Non-Eligible Items:

The following items are not eligible for return or exchange if packaging is opened, or the item is used:

• Accessories
• Personal Care
• Hygiene Products
• Perfumes
• Cosmetics
• Apparel
• Stationary
• Online Activation Cards
• Activated Devices

The following items are not eligible for return or exchange:

• Customized order products (e.g. assembled/tailormade furniture)
• Cut cables or wires

Refund Process:

• Refunds will be processed within 7 to 14 business days after completing the return process
• Refunds will be issued to the original payment method:

Payment Method	Refund Source
Credit Card/Debit Card	Credit Card/Debit Card
Cash on Delivery	Bank Account
Gift Card	Gift Card
Buy Now Pay Later (e.g. Tamara)	Buy Now Pay Later

Restocking Fee:

For opened or used products, a minimum restocking fee of 15% may be applied to cover handling and restocking costs.

Important:

If customers are discovered to abuse the return policy, engaging in excessive returns, returning items not in their original condition, or frequently canceling or refusing placed orders, Nextel Digital Planet retains the right to issue warnings, implement restrictions, refuse returns, suspend, block, and/or terminate the relevant customer accounts as deemed necessary.

Contact Information:

If you have any questions about our return policy, please contact our customer service department over WhatsApp at +971 529569698or Email